Thank you for choosing Matthew Murphy Photography. We want to ensure a smooth and transparent shopping experience for you. Please review our Shipping and Returns Policy to understand how we handle the delivery and return of your orders.
1. Shipping Methods
We offer the following shipping methods for your convenience:
– Standard Shipping: This is our default shipping option. It typically takes up to 3 working days for delivery in Ireland from the date of dispatch. Please note that items are shipped with An Post, and delivery times may vary. During busy periods, such as holidays or promotions, delivery times may be longer. We appreciate your understanding and patience in such situations.
– Express Shipping: If you need your order to arrive sooner, we offer express shipping. Additional fees may apply.
2. Dispatch Time
All items on our website are made to order. We aim to dispatch your order within 5 business days from the date of purchase. Please note that this dispatch time is in addition to the estimated delivery time based on your selected shipping method.
3. Shipping Fees
Shipping fees are calculated based on your order total, shipping method, and destination. The exact shipping cost will be displayed during the checkout process.
4. Order Address
Please ensure that the delivery address you provide during checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
5. International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
6. Delivery Delays
While we make every effort to ensure timely delivery, please understand that unforeseen circumstances, such as weather conditions or postal service disruptions, may occasionally lead to delays. We appreciate your patience in such situations.
1. Return Eligibility
We accept returns for the following reasons:
– Defective or damaged items: If you receive a product that is defective or arrives damaged, please contact us immediately.
– Incorrect item: If you receive an item that you did not order, please contact us to arrange a return.
2. Returns Process
To initiate a return, please follow these steps:
– Contact us within 14 days of receiving your order to request a return authorization.
– Provide your order number and details about the product you would like to return.
– Once we approve your return request, we will provide you with a return shipping address.
– Please ensure that the item is in its original packaging, unused, and in the same condition as when you received it.
– Ship the item back to us within 7 days of receiving the return authorization.
– Include a copy of your packing slip or order confirmation in the return package.
Upon receiving and inspecting the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 10 days for the refund to appear in your account.
4. Shipping Costs
Shipping costs for returned items are non-refundable, unless the return is due to a mistake on our part (e.g., you received a defective item or the wrong product).
5. Contact Us
If you have any questions or need assistance with shipping or returns, please contact us at email@example.com Our customer support team is here to assist you.
6. Changes to this Policy
We reserve the right to update or modify this Shipping and Returns Policy at any time.